Foundations of Conflict Resolution for HR Professionals

Course details
This scenario-driven course equips HR professionals, including business partners, generalists, and employee relations practitioners, with the core tools to confidently manage and resolve workplace disagreements. Learn how to diagnose conflicts and adapt your personal conflict resolution style. Find out how to separate positions from interests to uncover underlying needs. Discover how to regulate emotions and apply active listening techniques under pressure to reduce defensiveness. Then consider how to frame issues using neutral, behavior-focused language to drive productive resolutions. Gaining these skills can enhance your credibility as a trusted partner and foster healthier team dynamics. Plus, having a structured approach for conflict management helps you improve coaching and performance management.
Skills covered
Human Resources (HR), Conflict Resolution

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