Integrating AI Agents with ServiceNow

AI agents can streamline IT service management, but connecting them to ServiceNow requires more than exposing APIs. In this course, Integrating AI Agents with ServiceNow, you'll gain the ability to connect an external agent to ServiceNow and safely work with core ITSM workflows. First, you'll explore the ServiceNow agentic integration landscape, including native AI capabilities, external MCP integrations, ITSM data, and authentication. Next, you'll learn how to expose incident operations as agent-callable tools and build an agent-driven triage workflow. Finally, you'll apply governance practices covering permissions, approvals, compliance, rate limiting, error handling, and audit logging. When you finish, you'll understand how to design controlled, enterprise-ready AI-agent integrations with ServiceNow.

Homepage

https://app.pluralsight.com/ilx/video-courses/integrating-ai-agents-servicenow/course-overview

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